非常感謝各位買家的支持，在交易前請各買家先花點時間閱讀以下事項喔，若買家下定商品即100%同意賣場規則喔。
為了提供每一位會員愉快的購物體驗，在出貨時都會仔細檢查商品再寄出，請於收到商品三日內打開包裹檢查商品，若收到的商品仍有瑕疵，除向會員致上誠摯歉意之外，為維護會員權益，還請會員務必於收到包裹三日內（含例假日），以官方LINE聯繫我們為您處理售後服務事宜。並且於收到包裹七日內（含例假日）完成退貨申請程序。
非常感謝各位買家的支持，在交易前請各買家先花點時間閱讀以下事項喔，若買家下定商品即100%同意賣場規則喔。
為了提供每一位會員愉快的購物體驗，在出貨時都會仔細檢查商品再寄出，請於收到商品三日內打開包裹檢查商品，若收到的商品仍有瑕疵，除向會員致上誠摯歉意之外，為維護會員權益，還請會員務必於收到包裹三日內（含例假日），以官方LINE聯繫我們為您處理售後服務事宜。並且於收到包裹七日內（含例假日）完成退貨申請程序。
◆瑕疵認定
未經使用、未下過水及無人為外力因素下之大範圍商品破損、大片汙漬、商品上的綴飾脫落…等。
◆無法接受退貨情形
無法認定為瑕疵情況：色差、個人對色彩定義不同、輕微脫線、極小汙點、不明顯不對稱、釦子鬆脫、未剪開之釦眼或口袋(可自行剪開即可)、布料洗水效果、運送造成的擠壓皺折、沾有非衣服本身原有的味道 EX：香水味、明顯體味…等、人為使用造成的破損或下水之褪、染色…等。另全新商品有時會有染劑或是布料本身的氣味，在風乾清洗後即可漸漸消除，無法列入瑕疵範圍！
◎未保持商品全新寄送之完整性（含發票、商品配件、贈品或加價購品等）
◎未於收到商品後七日（含例假日）內申請辦理並完成退貨程序。
◎不接受未事先申請聯繫客服，直接將商品寄回之退貨。
◆退款方式
商品退回林市倉庫後，客服人員將進行逐件驗收是否有任何異常，系統也會同時檢核此單當時下單享有的優惠門檻是否因部分退貨而消失﹝免運優惠、組合優惠等﹞，與贈品是否仍符合贈送資格﹝滿額禮、來店禮﹞，並於驗收無誤七日內完成退款作業(依申退帳號為準)，並批次發信通知已完成退款。
因個人因素退貨，如原本訂單滿$2500免運, 扣除退貨商品後餘額不足$2500, 退款時須扣除當初我方寄出運費之後做退款。
如遇全館免運活動,非商品瑕疵申請整筆訂單退貨，則將扣除運費後退款。
◆退貨流程
退貨申請以客服信箱收到日期或是各會員寄出E-mail日期為準(包含例假日)
收到瑕疵或錯誤商品時，處理程序如下：
請務必於三日內拍下瑕疵細部狀況照片，寄至[email protected]客服信箱，郵件主旨請寫『退貨申請』，郵件內容請附上會員帳號 / 姓名 / 手機及說明瑕疵或錯誤情況。
客服收到您的退貨申請郵件後，將儘快與您聯繫核對確認退貨內容及退貨方式。 瑕疵認定
未經使用、未下過水及無人為外力因素下之大範圍商品破損、大片汙漬、商品上的綴飾脫落…等。
Thank you very much for your support. Before placing an order, please take a moment to read the following policy. Once an order is placed, it will be deemed as full acceptance of our shop regulations.
To provide every customer with a pleasant shopping experience, all items are carefully inspected before shipping. Upon receiving your package, please check your items within 3 days (including holidays). If you discover any defects, we sincerely apologize and ask that you contact us via our official LINE account within 3 days for after-sales service. Please also make sure to complete the return request within 7 days (including holidays) of receiving your order.
◆ Defect Identification
An item will be recognized as defective if, without any use, washing, or external influence, it presents significant damage, visible stains, or detached embellishments.
◆ Situations Where Returns Are Not Accepted
The following are not considered defects, and therefore returns cannot be accepted:
Color differences due to lighting or individual perception
Minor loose threads
Small, unobtrusive stains
Slight asymmetry
Loose buttons, unopened buttonholes, or unopened stitched pockets (which can be cut open by the customer)
Natural fabric wash effects
Wrinkles caused by shipping compression
Scents not originally from the garment itself (e.g., perfume, body odor, etc.)
Damage or discoloration caused by use or washing
Please note: Some new items may carry a temporary smell from fabric dye or materials. This will fade gradually after washing and airing out, and does not qualify as a defect.
Additionally, returns are not accepted if:
The product is not kept in its original condition (including invoices, accessories, gifts, or add-on items).
The return request is not submitted and completed within 7 days (including holidays) of receiving the package.
The item is returned directly without prior contact with customer service.
◆ Refund Method
Once the returned product arrives at our warehouse, our staff will carefully inspect it. The system will also check if the order still qualifies for discounts or promotions (e.g., free shipping, bundle deals, gifts with purchase).
Refunds will be processed within 7 days after the item passes inspection and will be issued to the account provided in your return request. A confirmation email will be sent once the refund is completed.
If a return is due to personal reasons (not product defects), and the remaining order amount falls below the free shipping threshold (e.g., NT$2,500), the original shipping cost will be deducted from the refund.
During sitewide free-shipping promotions, if the entire order is returned for non-defect reasons, shipping costs will also be deducted from the refund.
◆ Return Procedure
The date of the customer’s return email or the date our customer service inbox receives the request (including holidays) will be considered as the application date.
If you receive a defective or incorrect item, please follow these steps:
Within 3 days of receiving the package, take detailed photos of the defect.
Email the photos to [email protected]
with the subject line “Return Request”.
Please include your member account, name, mobile number, and a description of the defect or error in the email.
Once we receive your return request, our customer service team will contact you as soon as possible to confirm the return details and process.
