*海外消費者不提供退換貨服務,除商品瑕疵或商品內容錯誤,請7日內(包含假日)主動與客服聯繫(LINE ID:@630qerna),並請提供商品開箱影片。
*海外消費者未依時間取件,商品若被物流退回本公司,衍伸出第二次逆物流費用也將由消費者自行承擔。
(本公司收到因為取件被退回商品清點無誤後,將扣除第一次物流及第二次逆物流費用後,剩餘款項退還給您)
*採用信用卡付款,由於各家發卡行規定不同,消費者可能會在本期帳單或下期帳單才能看到相關退款資訊。
Instructions for Overseas Consumers
Important Information for Overseas Customers
◆ Please note that we do not provide returns or exchanges for overseas orders, except in cases of product defects or incorrect items. If this occurs, please contact our customer service within 7 days (including holidays) via LINE (ID: @630qerna) or email (
[email protected]), and kindly provide an unboxing video of the product.◆ If an overseas customer does not collect the package within the designated time and the parcel is returned to our company, the customer will be responsible for the additional return shipping fee. Once we receive and verify the returned item, we will deduct both the original shipping fee and the return shipping fee, and refund the remaining balance to you.
◆ For credit card payments, please note that the refund may appear on either your current billing cycle or the next, depending on your card-issuing bank’s regulations.